Remitly offers customer support via chat and telephone. Both are available in Spanish 24 hours a day, 7 days a week. Although it usually requires a few minutes of waiting, their agents respond to your questions, requests and complaints this way.
How to contact Remitly by phone
In the United States, Remitly's customer service number is (844) 604-0924. If you call from other countries +1 844-604-0924. Their team will assist you 24 hours a day in English and Spanish.
How to contact Remitly via chat
If you are a customer, you can access the chat in Spanish after logging in to your account. If you are not a customer you can also do so. Navigate to the bottom of the web www.remitly, com and click on Contact us. Then choose the option Chat with us. A window will open in which you must enter your name, surname and email (if you have an account, make sure it's the email associated with it). Once you enter your details, you'll be able to chat with a Remitly agent.
What questions can you make via the phone and customer service chat?
You can ask your questions, report fraud, file a complaint, and it's even possible to cancel your account or reactivate a canceled account.
A benefit of the chat in Spanish is that you can save captures of all your conversations, in case you need to file a complaint later on.
Transfer alternatives to Mexico → Félix Pago
Félix Pago is a service that simplifies sending money from the United States to Mexico, since you can do it from your phone without leaving your home and in a few minutes. Felix was created by Latinos and for Latinos to make it easy, safe and cheap for you to take care of your loved ones.
How to send money to Mexico quickly and securely → Félix Pago
Through your cell phone, access the web Www.felixpago.com, register your phone, and click on the button Sending money. Your WhatsApp application will open, and in it a conversation with Felix. You can now send a transfer, without having to create an account. The automated chat in Spanish will ask you how much money you want to send this time, the name of the person who will receive it, the city where it is located, the preferred form of reception and your payment method. The process usually takes less than 10 minutes.
Do you have doubts? Would you rather talk to some of our agents? Mention it in the chat and someone from our team will automatically respond to you in Spanish or English.
Customer Support Félix Pago → WhatsApp
Felix answers all your questions through WhatsApp, the most used chat messaging platform in the world. This way we get closer to you and we are at your disposal 24 hours a day from your mobile phone. We make your money transfers, answer questions and respond to your requests, whether you request a cancellation or change in your transfer, follow up on it or report an incident.
If you are looking for a remittance service from the United States to Mexico that is easier for you and your family, cheaper, faster and more reliable, click here to start chatting with us.
