Privacy Policies
This Privacy Policy describes how Felix Technologies, Inc. (“Felix”) and its subsidiaries collect and use the personal data you provide in connection with Felix products and services, including the use of (a) the Felix website available at www.felixpago.com and (b) the WhatsApp-based payment service that Felix owns and operates.
In this Privacy Policy, the above are collectively referred to as the “Products.” Any device, including a computer or mobile phone, used to access Felix Products is referred to in this Privacy Policy as a “Device.” This policy describes the choices available to you regarding the use of your personal data and how you can access and update this data. The Products include software and services that we own and operate directly, as well as software and services that we market or provide on behalf of third parties.
If you are an individual user of the Products or Devices in connection with a contract or similar agreement between Felix and a third party, the terms and conditions of that agreement also apply to data that may be collected in connection with your use of the Products and Devices. Please review that agreement for more details regarding such data. Your continued use of the Products or Devices indicates your agreement to the data-related terms contained in that agreement, if any.
As noted above, the payment service Product operates through WhatsApp, and your use of this service is governed by separate privacy terms established by WhatsApp. Please review the WhatsApp privacy policy for additional information on how your data is used, stored, and transferred by WhatsApp.
If you have any questions about this Privacy Policy, please contact us at ayuda@felixpago.com. By using any of the Products, you agree to be bound by this policy. If you do not agree to the terms of this Privacy Policy, please do not provide personal information and do not use the
The Products are intended for a general audience. We do not knowingly collect personal information from children under the age of 13. We will delete any personal information collected that we subsequently determine comes from a user under the age of 13. If you are a parent or guardian of a child under 13 and believe they have disclosed personal information to us, please contact Customer Service using the contact information provided below.
The Products are provided to users from systems in the United States. If you are outside the United States and use the Products, please be aware that data protection laws in the United States may differ from those in your country, and your personal information may be subject to access requests by governments, courts, or law enforcement in the United States in accordance with U.S. law. Furthermore, such data may be stored on servers located outside your jurisdiction of residence and in jurisdictions that may have less stringent privacy practices than your own. By using the Products or providing us with any information, you consent to the transfer, processing, use, sharing, and storage of your information, including personal information, in the United States as set forth in this Privacy Policy.
1. INFORMATION COLLECTED THROUGH THE PRODUCTS
Felix may obtain various types of personal data about users of the Products or Devices and website visitors who are not customers. This data may include:
Contact information (name, address, phone number, and email address);
Information about products ordered or provided;
Information collected through internet-based and e-commerce activities, such as information obtained from log files, cookies, clear gifs (i.e., web beacons), images, and scripts;
Customer service and demographic data, such as gender, income level, and information about your previous experiences with Felix products;
Information collected from our third-party service providers;
Information necessary to comply with legal obligations associated with processing financial transactions (e.g., “know your customer” information); and
Other transaction-related data.
We may also use certain tracking technologies described below to collect, store, or accumulate certain non-personally identifiable information about your use of the Products, including your browsing history, preferences, internet addresses, unique identifiers, device types, device location, and other similar information.
2. INFORMATION COLLECTED THROUGH SOFTWARE AND SERVICES
When providing the Products, we may also collect the following information about your Devices, including:
Device information, such as operating system version, processor type, memory space, and the like;
Information about the software on your Device, including the version of certain software programs and when they were installed and/or updated; and
The information is collected from logs, configuration files, and other system-level or software-level information.
We will keep your information for as long as your account is active and as necessary to provide the Products. We will retain and use your information as reasonably necessary to conduct our business, comply with our legal obligations, resolve disputes, and enforce our agreements.
3. USE OF INFORMATION
You hereby agree that Felix may use the personal data you provide for the purpose of:
Fulfilling its business purposes, including delivering or providing the Products, establishing or maintaining customer and business relationships, improving the Products, providing access to internet-based activities and e-commerce, performing accounting functions, processing payments requested through the Products, and carrying out other activities necessary or appropriate in connection with the Products.
Promoting its products and services to you, as well as the products and services of its third-party partners, including sending information about products, services, or promotions.
Opting out: You may opt out of receiving these promotional communications by following the instructions in each message or by contacting us at ayuda@felixpago.com.
Sending you service updates, announcements, and alerts related to the Products, including notices of security incidents, downtime, or planned maintenance. You cannot opt out of these service communications. If you do not wish to receive them, you have the option to deactivate your account and cease use of the Products.
Additionally, Felix may sell, transfer, or disclose personal data to our service providers under written contracts as necessary for such service providers to perform services on our behalf, including fulfilling our obligations to you. Service providers and business partners who receive information under this section will not use personal data for any other purpose. If Felix becomes aware that a Felix business partner or service provider is processing your personal data in a manner that contradicts this Privacy Policy, Felix will take reasonable steps to prevent or stop such processing. In such a case, you agree that Felix will not be liable for the misuse of your data.
Felix may sell, transfer, or disclose personal data, including your contact information, to its affiliates, licensees, partners, and other third parties as appropriate in accordance with the terms of written agreements for legitimate business or marketing purposes.
Felix, at its sole discretion, will disclose your personal data to third parties in certain limited additional cases: (1) when we have reason to believe that disclosure of this information is necessary to identify, contact, or take legal action against someone who may be causing injury to or interference with the rights of Felix or its customers and providers; (2) when we believe in good faith that the law requires us to do so; (3) to a subsequent owner, co-owner, or operator of a website or product or in connection with a merger, consolidation, or restructuring, or the sale of substantially all of our interests and/or assets, or other corporate change, including during the course of any due diligence process; and (4) in situations involving threats to the physical safety of any person.
4. INFORMATION SECURITY
Your data is of the utmost importance to us. We use transmission technologies such as Secure Sockets Layer (SSL) and others to encrypt your personal data to prevent it from being read during transmission. Additionally, we use secure technology, privacy protection controls, and employee access restrictions to protect your personal information in storage.
However, please be aware that although we employ industry-standard security measures to safeguard the security of your personal information, transmissions made on or through the Internet are not guaranteed to be secure. Therefore, we cannot guarantee the absolute security of any information you transmit to us, and you use our products and provide us with your information at your own risk.
5. TRACKING TECHNOLOGIES
We and our marketing partners, affiliates, or analytics or service providers may use technologies such as cookies, beacons, tags, browser and device fingerprinting, network traffic monitoring, active scripting, recognition technologies, and scripts to analyze trends, administer the products, track users' movements around the products, and gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
We may not control those tracking technologies and are not responsible for them. However, you agree that you will potentially encounter third-party tracking technologies in connection with the use of our products and agree that our statements under this Privacy Policy do not apply to the tracking technologies or practices of such third parties.
Other tracking technologies may exist now and in the future that are used in connection with the products. Additionally, third parties may use tracking technologies in connection with our products, which may include the collection and storage of information about your online activities over time and across third-party websites or online services.
We may partner with one or more third parties to display advertising on the products or to manage our advertising on other sites. Our third-party partner(s) may use tracking technologies to collect information about your use of the products and other websites to provide you with targeted advertising based on your browsing activities and interests. If you do not wish for this information to be used to show you targeted ads, you may be able to opt out by visiting:http://www.networkadvertising.org/managing/opt-outorhttp://www.aboutads.info/choices.
Statements regarding our practices do not apply to the methods used by these third parties to collect information or to the use of the information that such third parties collect. However, we work with third parties to make efforts to provide you with information about their practices and any opportunities available to exercise your choice. We make no representations regarding the policies or practices of third-party advertisers, advertising networks, exchanges, or related third parties.
6. ELECTRONIC FUND TRANSFERS (EFT) AND ACCOUNT BALANCES.
Felix partners with financial services software company Circle Internet Financial, LLC (Circle) to offer you electronic fund transfers (EFT). When you create an account with Felix, link a bank account, or initiate an EFT, you authorize us to share your identity and banking information with Circle to support your account. You also agree to the terms of Circle’s privacy policy,https://support.usdc.circle.com/hc/en-us/articles/360015812332(the “Partner Terms”). It is your responsibility to ensure that the data you provide to us is accurate and complete, which is necessary for our partners to process EFTs on your behalf. The Partner Terms may be modified from time to time, and the governing versions are incorporated by reference into this Privacy Policy. Any term not defined in this section but defined in the Partner Terms assumes the meaning defined in the Partner Terms. IT IS YOUR RESPONSIBILITY TO READ AND UNDERSTAND THE PARTNER TERMS BECAUSE THEY CONTAIN TERMS AND CONDITIONS REGARDING YOUR FELIX ACCOUNT, INCLUDING, BUT NOT LIMITED TO, THE USE OF YOUR PERSONAL INFORMATION.
7. OTHER SERVICES
If you click on a link to a third-party site, you will leave the site you are visiting and be redirected to the site you selected. Because we cannot control the activities of third parties, we do not accept responsibility for any use of your personal data by such third parties, and we do not guarantee that they will adhere to the same privacy policies as Felix. We recommend that you review the privacy policies of any other service provider from whom you request services. If you visit a third-party site that is linked to a Product, you should read that site’s privacy statement before providing any personal data.
Our Products may include social media features, such as a “Share” button that allows you to “like” us on Facebook or share our content on Twitter. These features may collect your IP address and information about your use of the Products. Social media features are hosted by a third party or hosted directly on our systems. Your interactions with these features are governed by the privacy statement of the company providing them.
8. CALIFORNIA CONSUMER PRIVACY ACT
Categories of personal information we collect
In addition to the information in the Privacy Policy as a whole, the CCPA requires us to describe the information we collect in certain “categories.” The categories we collect may include:
Identifiers (such as real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, or other similar identifiers);
Commercial information (such as transaction data);
Internet or other network or device activity (such as browsing history and information regarding interaction with a website, application, or advertisement);
Geolocation data (at the IP address or city/state/zip code level);
Inference data about you drawn from the information in this section (based on user profile information);
Legally protected classifications (such as age and gender);
Other data that identifies you or can be reasonably associated with you (for example, information you voluntarily provide when using the Products, such as additional profile information or user-generated content).
Sources from which categories of personal information are collected
We collect personal data directly from the information you provide to us; indirectly from our affiliates, service providers, and other vendors; and indirectly through your interactions with websites or advertisements.
Business purposes for our collection of personal information
Below is a list of the business purposes for our data collection.
To provide the Products you have requested, including billing and accounting;
To respond to your request for information and provide you with more effective and efficient customer service;
To provide you with updates and information about the Products;
To contact you via email, postal mail, or phone regarding our Products and third-party products, services, surveys, research studies, promotions, special events, and other topics we believe may be of interest to you;
To personalize the advertising and content you see through the Products;
To help us better understand your interests and needs, and to improve the Products, including through research and reports, and testing and creating new products, features, and services;
To protect our websites and applications, and to resolve reported technical issues;
To comply with any procedures, laws, and regulations that apply to us when necessary for our legitimate interests or the legitimate interests of others; and
To establish, exercise, or defend our legal rights when necessary for our legitimate interests or the legitimate interests of others.
Sharing categories of personal information
We may share categories of personal information to fulfill the various business purposes mentioned above and as described throughout this Privacy Policy.
9. CCPA Rights Disclosure
If you are a California resident, the CCPA allows you to make certain requests regarding your personal information. Specifically, the CCPA allows you to request that we:
Inform you about the categories of personal information we collect or disclose about you and the categories of sources for such information;
Inform you about the business or commercial purpose for collecting personal information and the categories of third parties with whom we share/disclose personal information (which is also disclosed in this Privacy Policy);
Provide you with the specific pieces of personal information we have collected about you; and
Delete the personal information we hold about you.
Please note that certain information may be exempt from such requests under California law. For example, we need certain information to provide you with the products. You may only make such a request twice in a twelve-month period. Requests are generally free of charge; however, we may charge a reasonable fee or deny your request if it is manifestly unfounded, excessive, or repetitive.
To make a CCPA request, contact us at ayuda@felixpago.com. We will request information, which will at a minimum include your name and email address, to verify your identity. We may request additional information to verify your identity before responding to a request. Under the CCPA, you may have an authorized agent submit a request on your behalf, and we will collect certain authorization and verification information from the agent and you in such circumstances.
In addition, the CCPA grants you the right to receive information regarding any financial incentives we offer, if any, and the right not to be discriminated against for exercising your rights under applicable law.
If you would like more information about your legal rights under California law, please contact us at ayuda@felixpago.com.”
10. Notice and Request for Information for California Residents Regarding the Sale of Personal Information
“If you are a California resident, the CCPA provides you with the right to opt out of the ‘sale’ of your ‘personal information.’ We may allow some of our advertising partners to collect certain information from our site visitors, such as device identifiers, cookies, advertising IDs, IP addresses, and user activity, so that we and our partners can provide you with more relevant ads. This type of information sharing with our advertising partners may be considered a ‘sale’ under the CCPA. If you wish to opt out of these activities, please contact us at ayuda@felixpago.com. Please note that some or all products may not function if you choose to opt out of such activities.
Additionally, if you are a California resident, California Civil Code Section 1798.83 permits you to request and obtain from us once a year, free of charge, information about the personal information (if any) that we disclosed to third parties for their direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with whom we shared information in the last twelve months. If you are a California resident and would like to make such a request, please submit your request in writing to:
Felix Technologies, Inc.
2261 Market Street #4469
San Francisco, CA 94114″
11. MISCELLANEOUS
You may access, update, or correct your information, or ask us questions about this Privacy Policy by contacting Felix as follows:
Felix Technologies, Inc.
2261 Market Street #4469
San Francisco, CA 94114
We may update this Privacy Policy from time to time to reflect changes in our information practices. When we make changes to this Privacy Policy, we will revise the “Effective Date” at the beginning of this Privacy Policy. If the changes to the Privacy Policy are material, we will notify you via a notice within the Products or by email if we have your email address on file.
