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December 1, 2022

How to cancel a transfer on Remitly

Rodrigo Rangel
Content Lead
, Félix
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Even if you've already sent your transfer through Remitly, it's possible to cancel or modify it if the recipient hasn't received the money.

Cancel a transfer from the Remitly App

Access the Remitly App with your username and password. The home page will show the list of transfers you made recently. It will tell you the details of the movement and the state it is in. If it still doesn't reach the recipient's account, you're in luck! , you can cancel it.

Choose the operation you want to cancel. A page will open with details of the transfer, scroll to the bottom until you see the option to Cancel transfer, click and then choose Yes, cancel. You'll need to select a reason for the cancellation and press on Confirm.

Cancel a transfer from the website www.remitly.com

To cancel a Remitly transfer from your website, first go to www.remitly, com and log in. At the top you will find the menu, where the section will be Transfer history. Choose the movement to cancel. Verify that the amount has not arrived in the recipient's account and choose Cancel transfer

You'll need to specify the reason for the cancellation. Select one of the options and click Confirm.

Once the cancellation is made, the refund will take three to five business days to reach your account if you made the payment by card, or ten business days if it was by bank account.

Why is it important to choose a remittance service that's simple to use and adapts to you?

Living in another country has its own difficulties: speaking another language, saving money and looking after your family from a distance.

It's important to find a company that understands you, that you can trust, that cares about taking care of your savings and ensuring the well-being of your loved ones. Remittance services are a good solution to help keep your family from missing anything.

The best service will be the one that is easiest for you to use, adapts to your needs, speaks your language, is flexible and reliable, and, above all, that is cheap and in this way helps you make the most of your money.

Sending money to your family and friends in Mexico can be much easier. We tell you how.

Felix is a platform made by Latinos and for Latinos with the objective of making sure that you take maximum care of your money and that the process of sending it is easy.

Félix allows you to send money from home and without downloading an application, so that it can be immediately received in a bank account or in cash through our authorized payers such as Oxxo, Soriana, Coppel, Elektra and many more.

Access Www.felixpago.com and register your cell phone. Send now and we'll send you a Whatsapp message where we'll guide you through the shipping process. We'll ask you:

  • How much money do you want to send?
  • The recipient's full name and what city they are in
  • Will the money be delivered to a bank account or in cash?
  • If you deposit with a bank, we ask for your beneficiary's account details. If you want to send cash, at which store do you want the recipient to pick it up

How to cancel your transfer through Felix

Félix offers you an easy way to cancel your shipments and get your money back, as long as the amount has not been received by the recipient.

Access WhatsApp; open the conversation with Félix, through which you sent it, and type Cancel transfer. Our team will cancel the movement and you will receive the money back in your account in three to five business days.